FAQ
The website checkout is currently limited to orders for U.S. deliveries. However, we accept requests to ship internationally via email.
Send us a note with the shop items you would like to purchase (to determine weight) and a mailing address. We will get back to you with a shipping estimate. If you approve of the shipping cost and give the go-ahead to process your purchase, you will receive an invoice with payment link.
No commitment is required when you first email us. An invoice is sent only with your approval to process upon your review of the shipping estimate.
Visit our Retailers page to view locations that carry our candles.
If you would like to see our products in a shop local to your city or area, you may send suggestions to hello@oliveandheart.com.
Yes! Please fill out this form for wholesale partnership.
Yes! If you are interested in bulk or custom orders for a wedding, engagement, other events or corporate gifting, please fill out the form on our Event & Corporate Gifts page.
Bulk orders have to do with the quantity of candles desired, as-is, from our shop page. Orders of 15 or more candles of a single scent should be submitted through a request form.
Since OLIVE & HEART candles are made in small batches, available inventory is not guaranteed. Use the request form to ensure candle production is dedicated to the scent(s) and quantity you need in a timely manner.
Custom requests include either a consultation or more involved email exchange to discuss potential jar size/style options, custom label design for your specific event (for example: wedding date, a couple's name) or other customizable details.
Custom requests must be submitted a minimum of 8 weeks in advance. Depending on the quantity and scope of the project, some custom requests may be accepted within 4-6 weeks at our discretion.
The "pre-order" appears when quantities have run out. When you "pre-order", we can ensure your desired quantity is factored into the next batch of candles.
Pre-orders are received in real time and prioritized chronologically just like a normal order so you don't have to wait on an unknown restock date or risk yet another batch that sold.
We're your patience with our small-batch process!
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